Terms and Conditions

Please see below for our terms and conditions.

By using our website, you agree to be bound by Doble Motorcycles Terms & Conditions, as stated below.

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Contract for the Supply of Products or Services

The products, prices and services illustrated on our website do not constitute a legally binding offer. No contract for the supply of products or goods will be deemed to exist between you and Doble Motorcycles unless, and until full payment has been made and the order accepted.

An acceptance email by PayPal and you will receive an email (NOT AUTOMATED) sent by Doble Motorcycles to you confirming that your order has been accepted and payment has been successfully made. This confirmation e-mail amounts to an acceptance by Doble Motorcycles of your offer to buy goods or services from Helmet City and this acceptance is effective regardless of whether or not you receive the e-mail.  Doble Motorcycles endeavour to dispatch your items within 2-5 working days.  Same day dispatch and Next day delivery are not guaranteed.

Doble Motorcycles reserves the right to withdraw from a prospective contract at any time prior to or after acceptance. This also applies after a confirmation email has been sent in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Under these circumstances Doble Motorcycles will notify you as soon as possible and the option to wait for stock, choose an alternative or a full refund will be offered. Doble Motorcycles can refuse to accept an order, refund an order or cancel an order at any time without notice.

Doble Motocycles will accept the cancellation of an order, in writing ( email, letter ) or on the return of the goods.

Price and availability information is subject to change without notice.  Prices may vary between our Website and our Retail Stores. Credit cards are debited before items are shipped or before services are activated by Doble Motorcycles.

www.doble.co.uk is an Online and Premisses Business, your item can be returned to us in person. We do have a Trade/Customer counter and your purchase can be returned to our shop. Your item must be sent back to the address 86-92 Brighton Road, Coulsdon, Surrey, CR5 2NA and Put FAO Clothing and the name of the member of staff on the paperwork you have been in contact with. Please do not turn up for assistance with an Online purchase and expect a Solution straight away! We will try to get said item to be repaired or replaced in a reasonable amount of time, this may need to be inspected by the manufacturer. If you would like face to face service, please purchase directly from our Shop.

 

Order Information : Card Security Checks

Helmet City use Braintree to process our Card Payments. Braintree use very stringent security checks to protect us and our customers from card fraud. On rare occasions an order is flagged as a ‘Risk’ by Braintree and Helmet City must investigate further. This may be due to a number of reasons, but mainly it is because the card used is from a different country to the delivery address or the delivery address given is not known to Braintree or your bank.  Also a customer must use the actual card billing address or this can also cause an issue.  We will in these cases contact you and ask for additional information to be supplied – normally proof of address for the card used and proof that the card owner works at the delivery address. To avoid any problems if you are paying from abroad, we recommend you click ‘Pay using PayPal’ – a PayPal account is not required.  Please do not be offended if we contact you for further information!  In some very rare occasions an order may be flagged as ‘High Risk’ and these will be automatically cancelled and refunded, as we cannot confirm any details you send us match the card used.  The order will have to placed again and the correct card/address details entered. Please do not be offended, we cannot accept ‘High Risk’ payments.

Paying for your product – Exchange Rates

If paying in a Currency other than GBP (£), there may be an exchange rate difference applied by your Bank or PayPal, after you have placed the order. This is NOT applied by Helmet City and may be more than the amount shown on our website. Helmet City is NOT responsible for this difference. The Currency Rates shown on our website are automatically checked and updated regularly based on the latest Exchange Rates, but can of course be higher or lower. Try this website http://www.xe.com/

The exchange rate is for information purposes only; it does not provide binding prices for an exchange. In practice, for individual exchanges, the prices for buying and selling currencies can deviate to a greater or lesser extent from these rates – depending on the country, financial institution or bureau de change and also the method of payment. The conversion is given as an indication only.

Some Pre-Paid Credit Cards are not accepted, please contact your bank if you are having problems.

 

Free Gifts

FREE GIFTS : Please note, Free Gifts CANNOT be exchanged for another product, credit OR refund and NO cash alternative is offered. A Free Gift can be exchanged for a different size – if boots for example. If you decide you do not want the Free Gift after receipt, NO refund for that Free Gift will be given. The Free Gift product is the product or products illustrated, no alternative products are offered. Doble Motorcycles reserves the right to substitute any free item offered with an item of equal or greater value. If a customer wishes to return an order which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned. We reserve the right to update or change the Terms at any time without notice to you.

 

Price Match

Doble Motorcycles will try and match any UK or EU price that is advertised online and the product is in stock. We do NOT guarantee to price match but will try our best.

 

Site Disclaimers

Doble Motorcycles is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. Doble Motorcycles disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. All specifications, measurements and technical data have been prepared by manufacturers. Doble Motorcycles does not represent or warrant that the information accessible via this site is accurate, complete or current.

Limitation of Liability

Except as specifically stated on this site, neither Doble Motorcycles nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Although Doble Motorcycles try and use the correct images for each item, sometimes mistakes can happen and the wrong image may be uploaded. It is up to the customer to confirm in advance if there are any differences between images and descriptions. Doble Motorcycles is not responsible if the image used does not match the description given. Due to manufacturer updates, screen definition differences etc, images can differ from the actual item supplied, Doble Motorcycles are not responsible for any costs if this is the case.  Some images from the manufacturer show a dark visor on the helmet, please note that ALL helmets are supplied with a Clear visor.

Doble Motorcycles is NOT responsible for checking if a Helmet is Legal for the country to which we are supplying. It is entirely the customers responsibility to ensure the Helmet they are purchasing is legal for their country. All of our Helmets are UK and European Road Legal to EC22/05.

Doble Motorcycles do not accept liability for failure to supply caused by matters beyond the company’s reasonable control including but not exclusively strikes, civil disputes, acts of God, war or other third party actions.

Doble Motorcycles is NOT responsible for exchange rate changes (at the time of placing the order or at the time of a refund), import duty or import tax to your Country. It is up to the customer to check any Duty that may be payable prior to placing the order.

Doble Motorcycles CANNOT be held responsible if an item does not fit.  Doble Motorcycles is NOT responsible for any return postage charges if an item does not fit.

The weight of Helmets shown on our website is generally for a size Medium, +/-50g and provided by the manufacturer.  Doble Motorcycles are not responsible if the weight of the actual helmet is different.

Delivery

Doble Motorcycles will endeavour to dispatch your items within 2-5 working days.  Same day dispatch and Next day delivery are not guaranteed.  We aim to dispatch in 2-5 working days, maybe more for out of stock items or items that are special order.  Doble Motorcycles must be notified of any errors, missing items or damage within 48hrs of delivery.

Doble Mototcycles cannot be held responsible for any taxes or any other charges your country may impose for importation of your order. Please await confirmation of despatch before pre-paying any VAT or taxes that may be due. Please contact your country’s custom office to check if you are liable to incur importation charges. We will not send an item as a gift/sample or reduce the value for Customs or VAT purposes.

Doble Motorcycles is not responsible for extended area delivery charges or errors in the online order shipping system. If an order is placed and shipping must be charged due to a system error, customer neglecting to select the correct option or additional charges due to remote locations, Doble Motorcycles will contact the customer with shipping information and a price. Delivery to the Canary Islands, Balearic Islands (Tenerife, Majorca etc) other Spanish Islands, Greek Islands etc is not free. We will contact the customer to let them know of any additional amounts to pay.

Intercoms and other items containing Lithium batteries cannot be sent by Air, for example to Australia, New Zealand, America etc.

Doble Motorcycles are NOT responsible for exchange rate changes (at the time of placing the order or at the time of a refund), import duty or import tax to your Country. It is up to the customer to check any Duty that may be payable prior to placing the order.

Please remember that it is the responsibility of the customer to ensure the goods are packaged for transport. Insufficient packaging resulting in the product being damaged will be the responsibility of the customer.  The box of the product must be wrapped / protected and not covered in tape or labels.  A restocking fee may be charged for any original boxes damaged due to careless packing.  However, if we send the wrong item or there is a fault upon delivery, we will pay for the return.  Doble Motorcycles CANNOT be held responsible if an item does not fit. Doble Motorcycles is NOT responsible for any return postage charges if an item does not fit.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Changes in Terms

Doble Motorcycles reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Doble Motorcycles website. Prices and special offers can change at any time, without notice and deals cannot be back-dated.

Stock

Doble Motorcycles are proud to offer Hundreds of products in stock. Items marked as ‘In Stock’ are generally in stock within the Doble Motorcycles shop and warehouse network or with our Suppliers. On rare occasions stock levels may be incorrect, in which case we will try and allow the customer to choose a product of a higher value or better quality, within our cost constraints. Please note, Prices may vary between our Website and our Retail Stores so you may want to call the store in advance to confirm.

Governing Law

These terms and conditions are governed in accordance with English law and the English and Welsh courts shall have jurisdiction to resolve any disputes.