Shipping & Returns Policy

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www.dobledirect.co.uk is NOT an Online business only, your item can be returned to us in person. 
We do have a Trade/Customer counter and your purchase CAN be returned to our shop
If you would like face to face service, please purchase directly from our shop

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For your peace of mind and satisfaction all items are carefully checked prior to despatch.  Doble Motorcycles must be notified of any errors, missing items or damage within 48hrs of delivery.  This does not affect your consumer rights.

However, if you are unhappy with your purchase, Doble Motorcycles will be happy to accept the return of your helmet or other item within 30 days of purchase, providing:

• it is received back to us UNUSED and undamaged.  A used Helmet CANNOT be returned for a refund, unless it is proved to have a manufacturing fault.
• complete with ALL tags in place, helmet bag, manual, protective plastic on visor and any other associated parts supplied.
• the Pinlock Insert is NOT fitted
• in the undamaged Manufacturers helmet box
• packaging must not be damaged and must be in a re-saleable condition

If any of these criteria are not met, there will be either a 20% re-stocking fee or we may refuse to refund the helmet or other item.

PLEASE NOTE – We no longer offer exchanges, all Returns are refunded and will be made back to the original payment method on the order within seven days of receipt at our shop.

The weight shown on our website is generally for a size Medium, +/-50g and provided by the manufacturer.  Doble Motorcycles are not responsible if the weight of the actual helmet is different.

We would suggest the item is sent via DPD Courier (if you think your product is damaged, please contact us BEFORE sending your item back).  Simply pack your parcel up securely using its original protective packaging and send to the address given to your RMA.  Please fill out and include this delivery note and pay postage costs at your DPD centre or any other means in which you wish to return it.

Please remember that it is the responsibility of the customer to ensure the goods are packaged for transport. Insufficient packaging resulting in the product being damaged will be the responsibility of the customer.  The box of the product must be wrapped / protected and not covered in tape or labels.  A restocking fee may be charged for any original boxes damaged due to careless packing. If you are sending back a Helmet, please ensure the Helmet is packed the correct way up and not upside down!

Special Orders are non-returnable and non-refundable. If you are in any doubt please check the website or call 020 8668 8851 for further information and to confirm.

Please return to:

Please note the customer is responsible for all return delivery charges unless the goods are wrongly delivered or proved to be faulty. In which case, only REASONABLE postage will be refunded (NOT Special Delivery). For your own security and peace of mind we would recommend that you use a recorded delivery service. Doble Motorcycles do not accept responsibility for returned goods lost or damaged in transit.

On receiving your goods we will process the return as quickly as possible. Refunds will be made using your original payment method and are normally completed within 1-3 working days of receipt of the returned items or notification that a refund is required.

If you have any problems with an item bought from Doble Motorcycles, please contact us on 020 8668 8851 to see if we can resolve any problems before sending your item back.